Refund policy

Neat Haven Co. offers a 30-day return period. You have 30 days after receiving your item to request a return.

To be eligible for a return, an item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Return authorization required

To start a return, contact us at support@neathavenco.store. Please do not send merchandise back without first receiving return authorization and return instructions from Neat Haven Co. Items sent without authorization will not be accepted.

Return shipping and refunds

For ordinary returns, including a change of mind or ordering the wrong item, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable.

Damaged, defective, missing, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, missing, or incorrect. We may ask for photos or other supporting information. Each claim is reviewed individually, and we may provide a replacement or refund depending on the circumstances and coordination with our fulfillment partner.

Final-sale items

Gift cards are final sale. Discounted products follow this policy unless a specific item is clearly marked “Final Sale” before purchase.

Order cancellations

You may request cancellation before processing or fulfillment begins. Once processing or fulfillment has started, cancellation cannot be guaranteed.

Questions

For questions about returns or refunds, contact support@neathavenco.store.